Customer Support

Welcome to Schuyler House Technical Support.

 

Our dedicated technical support professionals are waiting to assist you anytime: 24 hours a day, 7 days a week. We’re here when you need us!

Our staff includes a full slate of support professionals, including individuals specializing in programming, networking, internet protocols, websites and even billing. Our business hours are from 8:00 AM through 7:00 PM, (GMT-6) Monday through Friday, and features on-call personnel ready to assist you after hours. Our customers are welcome to contact via our Technical Support Toll-Free Hotline, our Technical Support email address, or via our website anytime, day or night. We’re never more than a phone call or email away.

Columbia Office
Technical Support & Operations

(888) 724-8952
(800) 710-2962
(573)-499-1993

Or e-mail us at:
support@schuylerhouse.com

Permanent link to this article: http://www.schuylerhouse.com/customer-support/

Current Customers Support

Give our technical support operators a call at 888-724-8952 / 800-710-2962 Our dedicated technical support professionals are waiting to assist you anytime: 24 hours a day, 7 days a week. We’re here when you need us! Our staff includes a full slate of support professionals, including individuals specializing in programming, networking, internet protocols, websites and …

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Download RxNorm Database

To Our Clients: The U.S. National Library of Medicine releases an updated RxNorm Database monthly which contains the name of prescriptions and many over-the-counter drugs. To provide the RxNorm database in a timely manner, Schuyler House will provide you with a link to download the most recent version.  Click the link below to start the …

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Manuals and Documents

Welcome to our document download page. Here you can find of our manuals in various formats. Please scroll down to find the document you want. Instructions on how to install the mobi or epub versions on your hardware is at the bottom of the page. Quick Start Guide: This is a two page, eight-step, guide …

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Support FAQ

What is the Support Number? (888) 724-8952 – Toll Free US & Canada (800) 710-2962 – Toll Free US & Canada (573)-499-1993 – International FAQ: Index Hardware Questions Software – General Software – SchuyLab Software – SchuyNet FAQ: Hardware Q: What is the minimum Hardware requirement for a Workstation? A: Any PC that has Windows® …

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Video Tutorials

QC New Set How to enter a new set of QC materials into SchuyLab   Keyboard Shortcuts How to use shortcuts and hotkeys to make your workflow faster and easier.   Typical Processing An example of entering a new patient and processing an accession.   Looking Up Results How to look up and deliver patient …

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Business Associate Contract and HIPAA addendum

To Our Clients:   The new HITECH HIPAA regulations require mores stringent measures to secure PHI (Protected Health Information) of the patients in medical facilities.  To promote the privacy of the individual patient and ease the transition into the new HITECH environment, Schuyler House is actively implementing a Business Associate agreement (BA) and HITECH Addendum …

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